USC Academic Review and Retention Office

General Information

The Office of Academic Review and Retention (ARR) advises students on academic probation, supports students who are at-risk of academic probation (2.0-2.3 GPA), and helps students navigate the readmission process. ARR works collaboratively with all university advisors, faculty, and offices to ensure academic success for students and to promote graduation.

Mission Statement
The USC Office of Academic Review and Retention is committed to promoting strategic partnerships with key constituents across campus, monitoring individual student progress, and inspiring each student to reach his/her full academic potential. We serve students at-risk of academic probation, students on academic probation, former students who were academically disqualified and are seeking readmission, and readmitted students. Our office is committed to empowering students to persist towards graduation.

The Academic Review and Retention Office is located in the lobby of the Figueroa Building, Suite 107 (FIG 107).

Hours of Operation: 8:30 a.m. – 5:00 p.m., Monday – Friday
* Walk-in hours are available 10:00 a.m. - 4:00 p.m., Monday - Friday.
**Scheduled appointments are preferred, to avoid delays in service.

Telephone number: (213) 740-1196

Fax number: (213) 821-0243

Email for General Inquiries: acadrev@usc.edu

Mailing address:

Academic Review and Retention Office
University of Southern California
University Park Campus
3535 S. Figueroa St, Suite 107
Los Angeles, CA 90089-0912

Staff Directory

Dr. Jennifer Castro, Manager of Academic Review and Retention, castroje@usc.edu 

Nicholas Blake, Academic Review Counselor, blaken@usc.edu
Alexa Enamorado, Academic Review Counselor, alexaena@usc.edu
Alma Gonzalez, Academic Review Counselor, argonzal@usc.edu
David Toller, Academic Review Counselor, toller@usc.edu
Liz Medoff, Academic Review Counselor, medoff@usc.edu
Stephanie Herron-Hillman, Student Services Assistant III, sdhh@usc.edu