Frequently Asked Questions

How will I know when my transcript has been mailed?
You will receive email notification of the status of web-ordered transcripts. Once you have created an account with Parchment , you can log in to the Parchment site and check the status of your orders. Tracking is not available for orders placed in person or by mail. To check the status of your order, please call the Transcript department at (213) 740-7445.

Who has access to my academic record?
Only the student and anyone he or she may authorize as his or her agent. USC officials who demonstrate a "legitimate educational interest" to the Registrar, in compliance with the Family Educational Rights and Privacy Act (FERPA), may also access academic records.

What can I do if there is a "hold" on my record?
You should contact the department that placed the hold (for instance, Collections, Loans, etc.). If you are unsure who placed the hold on your record, contact the Transcript department at (213) 740-7445. Current and recently enrolled students may check for holds on OASIS.

Questions or comments? Email us at gtv@usc.edu.