The Registrar’s Office is unavailable for in-person contact at this time, however, we continue to offer email support for any of your Registrar-related questions and needs.

We will update this information as changes to our availability occur. More information on the precautions being taken by the university to prevent the spread of the coronavirus can be found at

USC Academic Review and Retention Office

General Information

The Office of Academic Review and Retention (ARR) advises students on academic probation, supports students who are at-risk of academic probation (2.0-2.3 GPA), and helps students navigate the readmission process. ARR works collaboratively with all university advisors, faculty, and offices to ensure academic success for students and to promote graduation.

Mission Statement
The USC Office of Academic Review and Retention is committed to promoting strategic partnerships with key constituents across campus, monitoring individual student progress, and inspiring each student to reach his/her full academic potential. We serve students at-risk of academic probation, students on academic probation, former students who were academically disqualified and are seeking readmission, and readmitted students. Our office is committed to empowering students to persist towards graduation.

The Academic Review and Retention Office is located in the lobby of the Figueroa Building, Suite 107 (FIG 107).

Hours of Operation: 8:30 a.m. – 5:00 p.m., Monday – Friday
* Walk-in hours are available 10:00 a.m. - 4:00 p.m., Monday - Friday.
**Scheduled appointments are preferred, to avoid delays in service. All intake appointments are by scheduled appointment only.

Telephone number: (213) 740-1196

Fax number: (213) 821-0243

Have a question?

The askUSC portal will help you find answers to our most commonly asked questions - and even some you may not have thought about. If you have any questions, or wish to email us, we invite you to askUSC.

Note: Current USC students must use their official university email address ( for all official university communications.

Mailing address:

Academic Review and Retention Office
University of Southern California
University Park Campus
3535 S. Figueroa St, Suite 107
Los Angeles, CA 90089-0912

Staff Directory

Brice James, M.S.Ed. Academic Review Manager,
Alma Gonzalez, M.Ed., Senior Academic Counselor,
Tiffany Olivier, M.A., Academic Review Counselor,
Amy Sanchez, M.S., Academic Review Counselor,
Alvaro Vazquez, M.Ed., Academic Review Counselor,
John Foulger, M.Ed., Academic Review Counselor,
Stephanie Herron-Hillman, Student Services Assistant III,